Shipping and returns

Delivery

Your order will be processed as soon as we have received your payment. For customised (personalised) orders, we will contact you after receiving payment. For orders of up to 100 items, we generally have a delivery time of 4-6 weeks, depending on our stock. For larger orders or rush orders, we will work with you to determine what is feasible. Standard products (non-personalised) that are in stock will be shipped within 2-3 working days.

Cancellation

Would you like to cancel your order (which you have just placed)? Please contact us as soon as possible so that we may be able to cancel your order without additional costs. Please call us or send us an email. Is your order already ready for production? In that case, we can only cancel your order at an additional cost. Is your order already in production? In that case, we can no longer cancel it.

Shipping or collection

We usually ship your order with DPD, DHL or Post NL, including track & trace. Shipping costs are calculated at checkout. Are you in the area? Then you can also collect your order free of charge from our showroom on working days. We will notify you as soon as your order is ready.

Returns

If you wish to cancel a custom-made order or return it after receipt, our general terms and conditions apply. Is there something wrong with your order? Please contact us. We will be happy to find a solution.